Australian Web Privacy Statement

TalkingMinds ABN 71 127 323 595 wants to make your on-line experience satisfying and safe. Our aim is to safeguard the privacy and security of your personal information whilst providing a personalised service that meets your individual preferences and needs. This Privacy Statement applies to your use of our website: www.talkingminds.com.au. Collection, maintenance, use and disclosure of personal information is governed by the Privacy Act 1988 (Cth).

Information collection and use

When you browse this site, our system automatically logs information about your visit such as the date and time of your visit, user’s server address, type of browser used, previous site visited, pages accessed and total user time. Unless you register for one of our online services we do not collect personal information such as your name and address. We do however use “cookies”. A cookie is a message given to a web browser by a web server. The browser stores the message in a text file. The message is then sent back to the server each time the browser requests a page from the server. Websites to which this site may be linked may also use their own cookies to collect information from you. You can generally configure your web browser to accept cookies, reject cookies or notify you when a cookie is sent. You should refer to the help menu of your web browser if you require details as to how this can be done. If your browser is configured to reject all cookies, you will be unable to use our website. The primary purpose of collecting this information is the collation of statistics on use of our website, to ensure the website operates well and for security reasons. The information is also used in fault finding, determining hacking attempts and it may be accessed for law enforcement reasons. We do not attempt to identify users from this information unless we are investigating a problem for that user. We may disclose it to others if required to do so by law. If you use our online services, you may need to give us personal information. With some other services you may have to enter information such as your surname, first name and address so we can identify you to perform a service. We will only use this information to provide that service.

Accessing and updating your information

You can contact our privacy officer if you would like details of your personal information which we may hold about you, or if you would like us to correct it. To ensure the integrity and safety of personal information, TalkingMinds will only disclose such information if our internal procedures are satisfied. Depending on the nature of your request, we may ask you to complete a personal information request form.

Our privacy officer’s contact details are:

• Email: info@talkingminds.com.au
• Postal: Privacy Officer
  TalkingMinds
  74/330 Wattle Street, Ultimo, NSW 2007, Australia

Links to other sites

This website contains links to other websites. This statement only applies to this website. TalkingMinds is not responsible for the privacy practices or contents of any other website.

Changes to this privacy statement

Any changes to this statement that may be made from time to time will be available on this section of our website.

Talkingminds collection and disclosure statement

TalkingMinds (ABN 71 127 323 595) collects personal information through our ‘Contact Us’ or ‘Ask Us’ online form. Such information may include your name, address, email address and telephone numbers.

The primary purpose of collection of personal information is to:

• Identify the person requesting the information;
• enable us to provide information regarding your enquiry;

The collection, maintenance, use and disclosure of certain personal information are governed by legislation including the Privacy Act 1988, Corporations Act 2001 and the ASTC Settlement Rules. Personal information provided to TalkingMinds to access our ‘Contact Us’ service will not be disclosed by us except to our related entities for provision of IT and other support.

For more information, please see TalkingMinds personal information management statement under the Privacy and link on the TalkingMinds website.

You may be contacted by TalkingMinds in relation to future online services if this has been requested. You can email our help desk at info@talkingminds.com.au if you would like details of your personal information that we may hold about you or if you would like us to correct it. To ensure the integrity and safety of your personal information, TalkingMinds will only disclose that information if our internal procedures are satisfied.

You may elect not to receive information on new services by emailing info@talkingminds.com.au, stating that you do not want to receive information about future on-line services.

Disclosure

Third parties to whom Talkingminds may disclose your personal information include:

• our related entities for the provision of IT support or print or mail services

Access and correction

You can access, correct and update the personal information that we hold about you. Please contact our TalkingMinds office at the address set out on the documentation sent to you. To ensure the integrity and safety of personal information, TalkingMinds will only disclose to customers such information if our internal procedures are satisfied. Depending on the nature of your request, we may ask you to complete a personal information request form.

Storage and security of personal information

Personal information collected via our website is mainly held in secure electronic databases (if requested) or deleted if there is no further contact. We use a range of security processes to protect the confidentiality and security of personal information that we hold.

Changes to this statement

Any changes to this statement that may be made from time to time will be available on this section of our website – www.talkingminds.com.au

Further information

If you would like any further information or wish to make a complaint, please contact our:

Our Privacy Officer’s contact details are:

• Email: info@talkingminds.com.au
• Postal: Privacy Officer
  TalkingMinds
  74/330 Wattle Street, Ultimo, NSW 2007, Australia

Policy review statement

This privacy policy will be reviewed regularly to ensure it is in accordance with any changes that may occur. Changes to privacy policy will be made available via our website or as a hard copy available to clients who attend our office.

Social Media Policy

This document outlines TalkingMinds’ policies regarding social media, including Facebook, Twitter, Linkedin and our blog.

TalkingMinds’ social media platforms allow users to comment on and share our stories. Once published, comments on TalkingMinds posts are publicly accessible. Depending on the privacy settings of your social media accounts, sharing activity may be public too.

We encourage users to carefully consider the information they publish on TalkingMinds social media platforms. By commenting on TalkingMinds’ content or sharing it via social media, you acknowledge that we cannot prevent third parties from gathering or using this publicly available information. You acknowledge that the security of any online data you transmit to us cannot be guaranteed, though every effort will be made to ensure your privacy and security is protected. All online activities with regard to our social media channels are conducted at your own risk and we cannot accept responsibility for the misuse, loss of or unauthorised access to your information.

TalkingMinds may sometimes share links to third party websites via social media. TalkingMinds is not responsible for the privacy practices or contents of other websites and users should read the privacy policies of these sites.

Facebook

Facebook does not currently display a public list of people who ‘like’ pages such as the TalkingMinds Facebook page; however, it does display this activity to your Facebook friends. This means your friends are able to see if you ‘like’ our page and potentially compromises your confidentiality. You should be able to subscribe to the page via RSS without ‘liking’ it and without creating a visible, public link to the page.

Twitter

Information on accounts you follow on Twitter is publicly available. There are more private ways to follow us on Twitter, such as using an RSS feed or locked Twitter list. Note that TalkingMinds will not follow clients on Twitter or blogs.

Linkedin

Some Talkingminds’ practitioners have Linkedin profiles. We are unable to accept Linkedin connection requests from clients as this may compromise your privacy.

Messaging

Please do not use messaging on social networks such as Facebook, Twitter & Linkedin to contact us regarding private matters or if we have already established a client/therapist relationship. These sites are not secure and TalkingMinds does not constantly monitor its social media accounts. We can accept no responsibility for the failure of information to be received via these means. If you need to contact your practitioner between sessions, the best way to do so is by phone on (02) 9114 9977. Messages can be left on this number at any time and our messages are cleared Monday-Friday 9am-5pm.

If you have any problems regarding this policy, please email us at info@talkingminds.com.au

Media Acknowledgements

We’d like to acknowledge the use of images from www.pixabay.com and videezy.com